Refund Policy

All sales are final

Payments made on Med Assist, subscription plan payments and SMS credit top-ups, are non-refundable. This applies whether the payment was for a new subscription, an upgrade, a renewal, or a credit purchase, and regardless of how much of the paid period or credit balance you’ve used.

Cancelling a subscription

You can cancel or downgrade your subscription at any time. Doing so stops future billing, but does not refund any amount already paid for the current billing period. You keep access through the end of the period you’ve paid for, and the plan then changes at the next renewal.

Unused SMS credit

SMS credit you’ve purchased but not yet used is not refundable in cash. It remains on your account for you to use.

Billing errors

The one exception: if you were charged in error, a duplicate charge, or a charge for a plan you didn’t select, contact us and we’ll investigate and correct it. This is a correction of a mistake, not a discretionary refund.

Contact

Billing questions: reach us on WhatsApp or at support@med.com.bd.